I'm a User Experience Researcher at Instagram.
As a user researcher, my approach is to combine behavioral metrics and qualitative data to provide a complete picture of user behavior. To do this, I design studies that gather user experience through interviews, think-aloud protocol, surveys, and log data to produce improvements in design. My research primarily focuses on improving interface design, reducing workload and stress in user interactions, and improving user engagement.
I obtained my Ph.D. in 2016 in Information Science from UNC-Chapel Hill, where I was supervised by Dr. Diane Kelly. My dissertation research focused on using physiological signals to detect and ultimately predict engagement and frustration in search.
I graduated in May 2011 with Bachelor's degrees in Information Science (Highest Honors) and English. For more information, please see my resume.